CX Club Podcast with Ian Williams

CX Club Podcast with Ian Williams

Por: CX of M Radio
The CX Club podcast looks at the good, the bad and the ugly of the CX world...
This is what you can expect over the first 30 shows:
Shows 2 - 12: CX Principles - establishing the appropriate mindset for CX & CEM
Shows 13 - 20: CX as a Business Discipline - a step by step look at Customer Experience as a data-driven, customer-led business transformation exercise
Shows 21 - 30: Customer Experience Determinants: Things that are not directly involved in CX, but have a major impact on the successful delivery of CX transformation
12 episodios disponibles

Latest episodes of the podcast CX Club Podcast with Ian Williams

Episode #12 - Customer Experience Principle #11 - If you can't tie CX back to customers, it's a paper exercise 13/01/2021
Episode #11 - Customer Experience Principle #10 - Customer Journey Mapping - the map is not really the point 05/01/2021
Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business 30/12/2020
Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience 23/12/2020
Episode #8 - Customer Experience Principle #7 - Forget Customer Experience 16/12/2020
Episode #7 - Customer Experience Principle #6 - Customer Experience is about managing both sides of the equation 09/12/2020
Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link 02/12/2020
Episode #5 - Customer Experience Principle #4 - Customer Experience, Journeys & Stories 25/11/2020
Episode #4 - Customer Experience Principle #3 - Customer Experience is not a business function 18/11/2020
Customer Experience Principle #2 - Customer Expeience and Customer Service are not the same thing 28/10/2020
Customer Experience Principle #1 - Customer Experience is something the customer gets 21/10/2020
An Introduction to the CX Club Podcast 14/10/2020
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