Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business

CX Club Podcast with Ian Williams
30/12/2020 5 min Episodio 10
Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business

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Episode Synopsis


Different parts of the business can often lay claim to the 'ownership' of the relationship with the customer, but which part of the business should own Customer Experience Management?

More episodes of the podcast CX Club Podcast with Ian Williams

Episode #12 - Customer Experience Principle #11 - If you can't tie CX back to customers, it's a paper exercise 13/01/2021
Episode #11 - Customer Experience Principle #10 - Customer Journey Mapping - the map is not really the point 05/01/2021
Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience 23/12/2020
Episode #8 - Customer Experience Principle #7 - Forget Customer Experience 16/12/2020
Episode #7 - Customer Experience Principle #6 - Customer Experience is about managing both sides of the equation 09/12/2020
Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link 02/12/2020
Episode #5 - Customer Experience Principle #4 - Customer Experience, Journeys & Stories 25/11/2020
Episode #4 - Customer Experience Principle #3 - Customer Experience is not a business function 18/11/2020
Customer Experience Principle #2 - Customer Expeience and Customer Service are not the same thing 28/10/2020
Customer Experience Principle #1 - Customer Experience is something the customer gets 21/10/2020
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