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Listen "Customer Experience Principle #2 - Customer Expeience and Customer Service are not the same thing"
Episode Synopsis
In this week's show, further to last week's principle, Ian talks about the fact that Customer Experience & Customer Service are not the same thing. Customer Service is something the business does, and CX is something the customer gets. However the experience the customer gets doesn't just come from the service, it comes from the product & channel experiences too...#cx#cxclub#podcast#customerexperience
More episodes of the podcast CX Club Podcast with Ian Williams
Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience
23/12/2020
Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link
02/12/2020
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