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Listen "Episode #4 - Customer Experience Principle #3 - Customer Experience is not a business function"
Episode Synopsis
Because everything the business does can impact the customer's experience, if you create a business function, you run the risk of eliviating other parts of the business from their CX responsibilities. When you create a function, you create a silo. When you create a silo, you become part of the probllem...
More episodes of the podcast CX Club Podcast with Ian Williams
Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience
23/12/2020
Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link
02/12/2020
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