How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction

XI Café Podcast
06/03/2023 32 min Episodio 5
How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction

Listen "How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction"

Descargar episodio Ver en sitio original

Episode Synopsis

In the latest episode of the XI Café Podcast, we interviewed Marina Strbac, who leads the Membership Experience Team at the New Zealand Automobile Association (NZAA). Marina is a people-focused, data-informed professional with a passion for customer-centric marketing.

More episodes of the podcast XI Café Podcast

Fast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and Experience 26/05/2025
Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe 14/05/2025
Breaking Barriers in CX: Learn from AboitizPower 03/02/2025
Elevating B2B Success: Iress Unveils the Transformative Power of CX 25/09/2024
Specsavers: Built on Value, Defined by Expertise 11/09/2024
Securing Brand Loyalty in the Third Wave of CX 15/05/2024
Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey 07/04/2024
What Does Customer Experience Look Like at NZ Post? A Perspective from the CX Awards’ Best CX Team 25/01/2024
Digital Transformation With KARL STORZ’s Sylvain Pingont 12/10/2023
Emerging Insights: A Conversation with Rising Star Nominee Tessa Hoffman from NZ Post 28/09/2023
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA