In this episode of “The Middle Market Transformative CEO,” Jack Mitchell, chairman of Mitchell Stores, touches on the importance of personalizing customer service, how the state of the economy has affected the retail industry, and how he implements his metaphorical “Hug Your Customers” philosophy to drive success and inspire his people.

Listen as Mitchell, along with hosts Joe Brusuelas and Robert Reiss, discusses leveraging data analytics to improve the customer experience, adapting to the impact of the Great Recession and planning for the future of the company, and navigating governance in middle market family-owned businesses.

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