Customer service isn’t a side note. It’s the brand in motion. In this Pit Stop mini-episode, Edmund explores why great products and polished campaigns mean nothing if the service experience falls short. Using RevZilla as a case study, he breaks down how fast, empathetic, and authentic support can turn customers into loyal advocates, while silence or indifference can undo years of brand equity.From motorcycle gear to creative services, the lesson is universal: people don’t remember what you said about your brand. They remember how you made them feel when they needed you most.Produced by ASTIGS Design Inc. – Creative-as-a-Service💡 Plug Us In | 🎧 Subscribe to the full series | 📩 Read Brand Amplifier Today

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