Most brands assume it’s pricing that pushes customers away. But in truth, the silent killer is neglect. In Episode 65, Edmund uncovers the real reasons people stop buying from brands they once loved. From unanswered support requests to inconsistent messaging and tone-deaf follow-ups, we explore the cracks that erode trust and loyalty over time – and how brands can seal them before it’s too late.Drawing from lessons in the automotive and racing industries, this episode highlights five subtle but fatal loyalty killers and the simple, human fixes that rebuild connection. Whether you're running an agency, building a DTC brand, or leading a community, this is a wake-up call: customers don’t always slam the door when they leave. Sometimes, they just… stop coming back. Learn what it takes to keep them, and why retention isn’t just survival. It’s strategy.Produced by ASTIGS Design Inc. – Creative-as-a-Service💡 Plug Us In | 🎧 Subscribe to the full series | 📩 Read Brand Amplifier Today

Ver todos los episodios