S1E2: How Zapier's support team is the true champion of asynchronous communication

Quality Conversations with Klaus
14/07/2020 27 min Temporada 1 Episodio 2

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Episode Synopsis

Welcome to Fireside Chats with Klaus and Valentina.
In this episode, we'll talk to Lauren Fearn, the Senior Manager of Global Core Support at Zapier. As a remote company spread across various timezones, the folks at Zapier are true champions of asynchronous communication. Lauren provided us with jam-packed insights on how they make it all work, as well as how they stick to their motto of “keeping support weird”.

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