Don't let your backups ruin your reputation, let Servosity co-manage them with you ►► https://bit.ly/43Gd3hIIn this week's episode, Alex Markov (CEO, Red Key Solutions) shares how losing his right-hand executive pushed him to rethink how he invests in his team, both professionally and personally. But Alex shares so much more: 🟢 The real reason he walked away from 280 break-fix clients📈 The power of standardization for MSPs🧠 Why you should teach “life operational maturity" to your team🛠️ The 11 Pillars of MSP SuccessChapters:0:00 - Intro1:25 - Why he let go of 280 break fix clients7:42 - Focusing in on one business model11:30 - Why he prefers staying lean15:34 - The loss of a team member & taking care of your team29:50 - The importance of learning from others39:12 - The importance of process and standardization48:10 - The 11 Pillars of MSP Success1:00:07 - MSP Titan Questions 👉 CONNECT MORE WITH Damien and Alex:Damien: https://www.linkedin.com/in/dstevensAlex: https://www.linkedin.com/in/alex-markov/Red Key Solutions: https://www.redkeysolutions.com/Strategy Overview: https://www.strategyoverview.com/📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

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