Culture Is King: The Reason His MSP Kept Clients for over a Decade

13/11/2025 1h 25min Episodio 149
Culture Is King: The Reason His MSP Kept Clients for over a Decade

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Episode Synopsis

Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUvIn this episode, Greg Zolkos reveals how company culture became the driving force behind Atlas Professional Services’ rise to a $10M MSP. While many chase tools and tactics, Greg focused on building a workplace people didn’t want to leave—and clients noticed. From firing toxic clients to crafting a values-driven culture, this is a roadmap for any MSP owner who wants loyalty, longevity, and leadership.Chapters:0:00 - Intro1:54 - Growing hit MSP22:06 - How he learned to let go29:40 - How he got to $10M46:50 - Amazing client and employee retention57:45 - What he considered in his exit1:08:38 - MSP Titan Questions Connect more with Damien and Greg:Damien: https://www.linkedin.com/in/dstevensGreg: https://www.linkedin.com/in/zolkos/📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g #msp #managedservices #managedserviceprovider