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Listen "COO of $680M MSP Shares Their Unique M&A Model, with Kelsey Randhawa"
Episode Synopsis
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4WiKelsey Randhawa, the COO of the $680M Lyra Technology Group, discusses the company's unique "family of brands" model for aggregating and supporting over 70 global MSPs. She shares insights on Lyra's focus on investing in people, process and productivity versus just technology, as well as the value of the Chief of Staff role. Kelsey provides advice for MSP owners on overcoming common challenges like over-reliance on marketing and junior sales, while highlighting future trends in automation, AI and cybersecurity that MSPs must address. She emphasizes the importance of succession planning and building a resilient, next-generation business for sustainable growth.🕵️Check out IT by Design: https://itbd.net/🖊️Sign up for Build IT 2025: https://itbd.net/live/🤝 Connect with Kelsey: https://www.linkedin.com/in/kelsey-randhawa/🤝 Connect with Damien: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
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