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Episode Synopsis "Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs"
A strong customer success strategy is the base of any good business and there’s plenty of opportunities for sellers to provide better experiences to their buyers. At the same time, there’s a lot of confusion around what Amazon permits when it comes to communicating with their buyers. Jeff Cohen, CMO at Seller Labs, talks with us about providing exceptional brand experiences on Amazon, especially using proactive customer service via email messaging. Show notes: www.sellersmile.com/005 Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, “Your e-commerce customer service team.”
Listen "Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs"
More episodes of the podcast Keep Smiling: The E-Commerce Customer Experience Podcast
- Ep. 042 - Trademarks, IP and Customer Experience
- Ep. 041 - Setting SPF, DKIM and DMARC Domain Records
- Ep. 040 - Intro to Email Authentication
- Ep. 039 - 5 Best Practices for Your Customer Service Email Address
- Ep. 038 - E-Commerce Customer Service
- Ep. 037 - What is "Customer Service"?
- Ep. 036 - Reintroduction to SellerSmile and the Podcast
- Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy
- Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance
- Ep. 033 - A Career in Customer Service with Jace of SellerSmile
- Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile
- Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)
- Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
- Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight
- Ep. 028 - Amazon Communication Guidelines Update (November 2020)
- Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion
- Ep. 026 - Top 5 Lessons Learned from COVID-19
- Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)
- Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)
- Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)
- Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central
- Ep. 021 - 2019 Amazon Holiday Guide Review
- Ep. 020 - Amazon Brand Messaging Pilot Program Preview
- Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)
- Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University
- Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy
- Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019
- Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson
- Ep. 014 - Online Reputation Management for Your E-Commerce Brand
- Ep. 013 - Customer Reviews on the Amazon Brand Dashboard
- Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine
- Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines
- Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions
- Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1
- Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast
- Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates
- Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service
- Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs
- Ep. 004 - Essentials for Your Web Store Customer Service
- Ep. 003 - Customer Service on Amazon, Part 2
- Ep. 002 - Customer Service on Amazon, Part 1
- Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show
- Ep. 000 - Trailer: Welcome to "Keep Smiling"!
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