Episode Synopsis "Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy"

This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence. In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted events. Try Cogsy with a free trial ~ 2 weeks. They'll help you clean and setup your SKUs and lead times to ensure your customers are left waiting for your products. Try Cogsy free for 14 days. This audio is from Cogsy's podcast, entitled, "The Checkout", a weekly audio experience covering DTC best practices, emerging retail trends, and first-hand insights from e-commerce experts. Find links to the resources discussed at sellersmile.com/035 or sellersmile.com/cogsy. Enjoy my conversation with Adii Pienar of Cogsy! :) 

Listen "Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy"

More episodes of the podcast Keep Smiling: The E-Commerce Customer Experience Podcast

• Ep. 042 - Trademarks, IP and Customer Experience
• Ep. 041 - Setting SPF, DKIM and DMARC Domain Records
• Ep. 040 - Intro to Email Authentication
• Ep. 039 - 5 Best Practices for Your Customer Service Email Address
• Ep. 038 - E-Commerce Customer Service
• Ep. 037 - What is "Customer Service"?
• Ep. 036 - Reintroduction to SellerSmile and the Podcast
• Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy
• Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance
• Ep. 033 - A Career in Customer Service with Jace of SellerSmile
• Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile
• Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)
• Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
• Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight
• Ep. 028 - Amazon Communication Guidelines Update (November 2020)
• Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion
• Ep. 026 - Top 5 Lessons Learned from COVID-19
• Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)
• Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)
• Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)
• Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central
• Ep. 021 - 2019 Amazon Holiday Guide Review
• Ep. 020 - Amazon Brand Messaging Pilot Program Preview
• Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)
• Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University
• Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy
• Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019
• Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson
• Ep. 014 - Online Reputation Management for Your E-Commerce Brand
• Ep. 013 - Customer Reviews on the Amazon Brand Dashboard
• Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine
• Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines
• Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions
• Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1
• Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast
• Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates
• Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service
• Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs
• Ep. 004 - Essentials for Your Web Store Customer Service
• Ep. 003 - Customer Service on Amazon, Part 2
• Ep. 002 - Customer Service on Amazon, Part 1
• Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show
• Ep. 000 - Trailer: Welcome to "Keep Smiling"!