Episode Synopsis "Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show"

Welcome to, "Keep Smiling: The E-Commerce Customer Experience Podcast." The first three episodes of our new podcast are availble today, here's the first one! :) Today’s show: Personal and professional introductions. Origin of the show in the context of our backgrounds and our business. Why a podcast? Are CS and CX are underappreciated in e-commerce? What to expect from future episodes. Who is this for and why you should subscribe. Go to this episode's show notes: https://www.sellersmile.com/001 Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com This show is produced by SellerSmile, “Your e-commerce customer service team.”

Listen "Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show"

More episodes of the podcast Keep Smiling: The E-Commerce Customer Experience Podcast

• Ep. 042 - Trademarks, IP and Customer Experience
• Ep. 041 - Setting SPF, DKIM and DMARC Domain Records
• Ep. 040 - Intro to Email Authentication
• Ep. 039 - 5 Best Practices for Your Customer Service Email Address
• Ep. 038 - E-Commerce Customer Service
• Ep. 037 - What is "Customer Service"?
• Ep. 036 - Reintroduction to SellerSmile and the Podcast
• Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy
• Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance
• Ep. 033 - A Career in Customer Service with Jace of SellerSmile
• Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile
• Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)
• Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
• Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight
• Ep. 028 - Amazon Communication Guidelines Update (November 2020)
• Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion
• Ep. 026 - Top 5 Lessons Learned from COVID-19
• Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)
• Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)
• Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)
• Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central
• Ep. 021 - 2019 Amazon Holiday Guide Review
• Ep. 020 - Amazon Brand Messaging Pilot Program Preview
• Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)
• Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University
• Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy
• Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019
• Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson
• Ep. 014 - Online Reputation Management for Your E-Commerce Brand
• Ep. 013 - Customer Reviews on the Amazon Brand Dashboard
• Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine
• Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines
• Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions
• Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1
• Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast
• Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates
• Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service
• Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs
• Ep. 004 - Essentials for Your Web Store Customer Service
• Ep. 003 - Customer Service on Amazon, Part 2
• Ep. 002 - Customer Service on Amazon, Part 1
• Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show
• Ep. 000 - Trailer: Welcome to "Keep Smiling"!