Episode Synopsis "Episode 2 of our weekly chats regarding all things BPO/Contact Centre"

This week, we discuss QA and the role that function plays within the BPO world and how it will change in the future.Please get in touch if you have any topics that you would like us to discuss. Neal Topf - @nealtopf on twitterPaul Catherall - @paulcat72 on twitterIt would mean the world to us both if you could give some comments on what you think of the podcast so far, good and bad!!Thanks

Listen "Episode 2 of our weekly chats regarding all things BPO/Contact Centre"

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• Episode 8 - Cost Savings and #CXHeroes
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• Episode 6 - Thumbs up and Thumbs down during COVID!
• Episode Five with Eppie Titong
• Episode 4 of Fireside Chats
• Episode 3 sees Joe Doherty be our first ever guest!
• Episode 2 of our weekly chats regarding all things BPO/Contact Centre
• Our First Fireside Chat