Episode Synopsis "Episode 9 QA/Training and our CX Heroes of the week"

An interesting discussion for any QA/Training leaders. Neal Topf shares his insights on how to get the best from QA and Training within the Contact Centre. A valuable listen for anyone in these fields. Plus, we share our #cxheroes of the week:- Our #CXHeroesOfTheWeek:- Dr. Debra Bentson, CWPP, BBA, MBA, DBA Nick Glimsdahl, MBA ?I ICMI Featured Contributor Corey Klein Shep Hyken AT&T American Airlines Lea Morales All standout people! Please subscribe and show our Heroes some love #ChatsFires #CXConvos #CXHeroesOfTheWeek

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• Episode 9 QA/Training and our CX Heroes of the week
• Episode 8 - Cost Savings and #CXHeroes
• Neal and Paul discuss today's contact centre
• Episode 6 - Thumbs up and Thumbs down during COVID!
• Episode Five with Eppie Titong
• Episode 4 of Fireside Chats
• Episode 3 sees Joe Doherty be our first ever guest!
• Episode 2 of our weekly chats regarding all things BPO/Contact Centre
• Our First Fireside Chat