Episode Synopsis "Episode 6 - Thumbs up and Thumbs down during COVID!"

On this week's podcast, Neal and Paul discuss key learnings that the customer services and the BPO industries have learnt. Neal also shares his thoughts on companies that have performed well and those who have not done so well during the COVID crisis. #CXConvos #ChatsFires

Listen "Episode 6 - Thumbs up and Thumbs down during COVID!"

More episodes of the podcast Fireside chats without the fires

• Episode 9 QA/Training and our CX Heroes of the week
• Episode 8 - Cost Savings and #CXHeroes
• Neal and Paul discuss today's contact centre
• Episode 6 - Thumbs up and Thumbs down during COVID!
• Episode Five with Eppie Titong
• Episode 4 of Fireside Chats
• Episode 3 sees Joe Doherty be our first ever guest!
• Episode 2 of our weekly chats regarding all things BPO/Contact Centre
• Our First Fireside Chat