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Listen "3 Ways Conversational CX is Redefining Customer Engagement feat. Sudhir Rajagopal "
Episode Synopsis
How are brands using AI and Generative AI to create intuitive and intelligent customer experiences to drive real impact?
In this special analyst edition of CX-WISE, Sudhir Rajagopal, an industry veteran and Research Director at IDC for CXM, offers practical strategies for leveraging omnichannel, edge analytics and GenAI to enhance customer journeys.
Learn how AI can help your brand dive into millions of conversations to find powerful insights and create experiences customers love.
Words of Wisdom from Sudhir: "30% of CX executives believe that expanding data complexity will determine how they define their future CX strategy. And what that means is you have AI and automation sort of driving this need for change, both in terms of how experiences are designed and how customers then consume that experience.” Tune in to learn more about the top 5 technology initiatives for the future of contact centers and why they’re important!
P.S. Discover key insights on AI adoption and lean marketing in our report with IDC.
In this special analyst edition of CX-WISE, Sudhir Rajagopal, an industry veteran and Research Director at IDC for CXM, offers practical strategies for leveraging omnichannel, edge analytics and GenAI to enhance customer journeys.
Learn how AI can help your brand dive into millions of conversations to find powerful insights and create experiences customers love.
Words of Wisdom from Sudhir: "30% of CX executives believe that expanding data complexity will determine how they define their future CX strategy. And what that means is you have AI and automation sort of driving this need for change, both in terms of how experiences are designed and how customers then consume that experience.” Tune in to learn more about the top 5 technology initiatives for the future of contact centers and why they’re important!
P.S. Discover key insights on AI adoption and lean marketing in our report with IDC.
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