How do marketing, culture, and AI reshape customer experiences today? In this episode of CX-WISE, Joy Corso, Chief Administrative Officer at Sprinklr, breaks down the messy reality of building customer connections. With 25 years of leadership at companies like Vonage and AMD, she cuts through the noise about technology and human interaction. Joy tackles how organizations can create customer experiences that don't feel like a corporate script—exploring how AI can support, not replace, genuine connections. She reveals the practical challenges of aligning brand promises with customer interactions and why most companies get it wrong.Hear unfiltered insights about building experiences that customers really want, instead of the generic marketing speak most leaders default to. 

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