AI isn't Plug-and-Play: What CX Leaders Need to Know ft. Michael Bair

CX-WISE By Sprinklr
13/08/2025 28 min Temporada 1 Episodio 19

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Episode Synopsis

Think AI is plug-and-play? Think again. In this CX-WISE episode, Michael Bair, Customer Experience Executive and Founder, Bair Consulting, reveals why treating AI like a team member, not a tool, is the key to customer experience success.  Deriving from his experience scaling startups to Fortune 50 leadership, Michael reveals why AI in CX needs daily care, not blind trust. Discover how to build VoC programs that amplify what customers love, and why small moments of joy can turn customers into lifelong fans. 

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