Customer experience expert Brad Cleveland joins Nathan Bennett to share insights from his decades of consulting with top organizations worldwide. Brad reveals why simplicity in CX leads to extraordinary business results, how contact centers should prepare for AI transformation, and what flying a historic Spitfire taught him about innovation. Discover practical frameworks for enhancing CX strategy, why executive involvement matters, and how to balance technology with human connection. Essential listening for anyone looking to elevate their customer experience approach. 

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