Episode Synopsis "Episode 6: Tom Ronen, Head of Customer Success at Monday."

In this episode I speak with Monday.com's Tom Ronen, who runs their Customer Success team.  Having come from a fascinating background in the Israeli Navy, Tom has overseen huge change at Monday, which is now one of the world's leading project management tools. Listen as Tom explains how Monday.com had to shift their attitudes, processes and strategy as they developed a more High-touch, hight-value client base. Enjoy!

Listen "Episode 6: Tom Ronen, Head of Customer Success at Monday."

More episodes of the podcast Churn Hacking: A Customer Success Podcast

• Episode 11: Eric Kades, Founder at TextChat by JetSense
• Episode 10: Mike Sasaki, Global Head of Customer Success & Support at Mitek Systems
• Episode 9: Derek Pawsey, Head of Customer Journey at Wix.com
• Episode 8: Shannan Hanson, VP of Customer Success at ZPA (formerly Profitect)
• Episode 7: Lincoln Murphy, Customer Success Growth Expert, Consultant & Thought Leader
• Episode 6: Tom Ronen, Head of Customer Success at Monday.
• Episode 5: Rob MacAllister, Head of Customer Success at Filtered
• Episode 4: Daniel Goldfeld, VP of Global Customer Success at Perimeter 81
• Episode 3: Nuno Das Neves, Head of Customer Success at Safety Culture
• Episode 2: Abby Hammer, Chief Customer Officer at Churn Zero
• Episode 1: Boaz Arbel, VP Operations & Support at Logz.io