Episode 9: Derek Pawsey, Head of Customer Journey at Wix.com

Churn Hacking: A Customer Success Podcast
15/12/2020 36 min Temporada 1 Episodio 9
Episode 9: Derek Pawsey, Head of Customer Journey at Wix.com

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Episode Synopsis

In this episode I speak with Derek Pawsey, Head of Customer Journey at Wix.com, the DIY website-building giant.

Listen as Derek offers us his insights and experiences of how he has been instrumental in developing Wix’s customer success strategy for their almost 190m users. 
As 'The' platform for easy-to-build professional websites, Wix's Customer Success operates a little differently to those as discussed in previous episodes. Due to their highly scalable and low-cost business model, it was fascinating to learn from Derek how Success is managed at Wix.
Enjoy!

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