Episode Synopsis "Going Beyond the Survey"

Experience is what you get when didn't get what you wanted! Jake answers questions: What does it mean to go beyond the Survey?  Why does experience matter? How to handle feedback. Make Experience Matter! 

Listen "Going Beyond the Survey"

More episodes of the podcast Beyond the Survey

• Your Metrics Don't Matter
• The Essence of Experience
• Why so Serious?
• Who is the Real Customer?
• Going Beyond the Survey