In this episode of the SpotOn Spotlight, we explore the transformative power of storytelling in marketing and business with Doug Smith, COO at America’s Best Restaurants. Doug and his team travel the country helping independent restaurants share their stories—filming over 750 episodes a year to spotlight the heart and hustle behind small businesses.Doug shares how authentic, people-driven content can turn followers into fans and customers into advocates. From a Wyoming restaurateur who doubled sales after his feature, to a diner whose daily grocery runs became their signature story, Doug explains why every business—large or small—has a story worth telling.Host Ian Murray and Doug discuss how storytelling transcends industries, shaping not only how companies market but also how they attract and retain great people. In an age where AI and algorithms dominate, genuine human stories remain the most powerful way to connect, inspire, and grow.Whether you’re a marketer, business owner, or leader seeking to stand out in a crowded digital world, this conversation will remind you that your story is your strategy.

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