The CX Chat

The CX Chat

Por: Sabio
A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
22 episodios disponibles

Latest episodes of the podcast The CX Chat

CX eBook 30/06/2021
S2. EP10 - A paradigm shift is on the horizon for Contact Centres 29/09/2020
S2. EP9 - Has the pandemic changed the Contact Centre industry forever? 18/09/2020
S2. EP8 - How to make every leader in your company a CCO and how to drive growth with service excellence 08/09/2020
S2. EP7 - Is it possible to create a real ‘customer first’ culture? 01/09/2020
S2. EP6 - What impact does the ‘Halo Effect’ have on Customer Experience? 26/08/2020
S2. EP5 - CX Ambition – Turning your CX strategy from ambition to reality 18/08/2020
S2. EP4 - Walking in the shoes of your employees 11/08/2020
S2. EP3 - The Driving Force in Globalisation 04/08/2020
S2. EP2 - Proactive Experience Recovery 28/07/2020
S2. EP1 - Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding 21/07/2020
Season 1 Wrap Up with Matt and Simon 03/07/2020
S1. E10 - How are CX leaders planning for the recession? 30/06/2020
S1. EP9 - Humanising Feedback – why the art of good storytelling could be the key to turning insight into action 22/06/2020
S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules 15/06/2020
S1. EP7 - Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience? 08/06/2020
S1. EP6 - 70% of Transformations fail - How to buck the trend 02/06/2020
S1. EP5 - Meals for the NHS – a million pound charitable idea 26/05/2020
S1. EP4 - Agile Service in an unprecedented environment 18/05/2020
S1. EP3 - Why Aristotle is the game changer for your business (psychological safety and how it could help you beat the competition) 11/05/2020
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