Welcome back to ServiceBytes! In this episode, we dive into key findings from KPMG's latest U.S. Customer Experience Report, which reveals a 5% drop in customer satisfaction over the past two years—the lowest levels seen since 2015. As companies grapple with cost-cutting and workforce challenges, customer expectations continue to rise, putting immense pressure on service teams.
Join us as we break down how leading brands are navigating these challenges through smart strategies that combine efficiency, empathy, and unified data. If you're ready to tackle rising customer demands and turn service challenges into opportunities, this episode is packed with insights you won’t want to miss.

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