What happens when two industry giants collapse under the weight of outdated systems, fragmented data, and customer neglect? The DirecTV-Dish merger was more than a bad business deal—it was a warning to companies everywhere. In this episode of ServiceBytes, we dig into the issues to uncover how misaligned priorities and ignored customer experiences can doom even the biggest players.
We’re not just telling the story; we’re extracting lessons:

Why customer service is still seen as an afterthought.
How reactive strategies destroy loyalty and revenue.
What companies must do to transform service into a true competitive advantage.

If you care about innovation, customer loyalty, and closing the gaps that hold your business back, this episode is for you.

Ver todos los episodios