In this episode, we explore how Venture Capital (VC) is shaping the future of customer service with the rapid adoption of AI and automation. Featuring insights from industry leaders such as McKinsey, Gartner, and Forrester, we dive into the impact of VC-backed innovations on operational efficiency, customer satisfaction, and the growing reliance on automation. We discuss the opportunities, challenges, and blind spots that arise when financial incentives drive innovation. Lets also face it - the massive amount of Dark Data now for service alone is a massive amount of petabytes! Is AI truly improving customer service, or are we losing the human touch in the race for efficiency? Join us for an in-depth look at the future of customer experience in a world driven by technology and VC funding.

Ver todos los episodios