In this eye-opening episode of ServiceBytes, we dive into the growing challenge of the Franken-stack—the disjointed and disconnected systems that are supposed to drive customer service but instead create chaos. We explore how fragmented tools, data silos, and incompatible platforms lead to increased operational costs, higher customer churn, and missed opportunities for businesses. Backed by insights from Gartner, Forrester, and McKinsey, we expose the true financial toll of managing multiple service systems, with companies losing as much as 25-30% of their resources due to inefficiencies. Learn how organizations are wasting millions in redundant systems, while poor integration and low-quality data cost U.S. businesses over $3 trillion annually. This episode will change how you think about your tech stack and help you understand why unifying service tools is not just an option—it's a necessity.

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