They said the call was recorded for quality… but they didn’t say it was to train someone else’s AI. Say Whaaat!!! In this episode of serviceBytes, we dive into the class-action lawsuit rocking T-Mobile and Dialpad—where customer service calls were allegedly used without consent to fuel an AI model.What does this mean for privacy? For trust? For the future of AI in support?We unpack the legal, ethical, and experiential risks hiding inside your tech stack—and why customers are waking up to the invisible surveillance economy.If you're in customer experience, tech, or legal compliance—this is the episode you can't ignore.

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