Episode 3: Why many retailers are failing to deliver an excellent customer service experience

Retail Untangled
30/06/2023 38 min Temporada 1 Episodio 3
Episode 3: Why many retailers are failing to deliver an excellent customer service experience

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Episode Synopsis

We see many retailers focusing on omnichannel through the lens of the business or marketing -- buzzwords like seamless, personalised or unified -- but what is the perfect omnichannel experience for customers?Amie Larter spoke to Michael Tutek, Founder and CEO of retail experience platform Preezie, to find out. 

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