Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get

Retail Untangled
04/11/2024 13 min
Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get

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Episode Synopsis

In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience. 

More episodes of the podcast Retail Untangled

Episode 30: Personalise or perish: The high stakes of retail relevance online 22/07/2025
Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX 30/04/2025
Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers 17/04/2025
Episode 27: Investing in women leaders: Why ongoing development is non-negotiable 15/04/2025
Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why. 11/04/2025
Episode 25: Why retailers must embrace payments as part of the overall customer experience 08/04/2025
Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era 02/04/2025
Episode 23: Where retailers are most commonly falling short in CX 13/11/2024
Episode 22: Times of intense retail change offer opportunities – but not for boring brands 06/11/2024
Episode 20: From information overload to actionable insights: Putting customer data to work 01/11/2024
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