Episode 22: Times of intense retail change offer opportunities – but not for boring brands

Retail Untangled
06/11/2024 21 min
Episode 22: Times of intense retail change offer opportunities – but not for boring brands

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Episode Synopsis

In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demographics, and the essential role of customer loyalty and retention, among other challenges.

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Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers 17/04/2025
Episode 27: Investing in women leaders: Why ongoing development is non-negotiable 15/04/2025
Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why. 11/04/2025
Episode 25: Why retailers must embrace payments as part of the overall customer experience 08/04/2025
Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era 02/04/2025
Episode 23: Where retailers are most commonly falling short in CX 13/11/2024
Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get 04/11/2024
Episode 20: From information overload to actionable insights: Putting customer data to work 01/11/2024
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