Reinventing Customer Experience

Reinventing Customer Experience

Por: ZS
Staying connected with consumers in today’s rapidly evolving digital world is crucial. So, how do companies deliver personalized experiences while meeting customers where they want to be engaged? On “Reinventing Customer Experience”—the first in a series of podcasts from ZS called “Impact Stories”—ZS’s Arun Shastri and Gopi Vikranth chat with digital, analytics, technology and customer experience leaders from various industries and organizations to understand how they are engaging their customers. Each episode covers a variety of topics, from how companies are transforming their customer experience programs and how they’ve adapted during the COVID-19 pandemic to how they see digital engagement evolving in the future through the use of tools such as AI.
20 episodios disponibles

Latest episodes of the podcast Reinventing Customer Experience

Designing for clarity, earning trust: Talking with Yamaha’s Marcos Acosta 24/09/2025
Reinventing Customer Experience: Jason Morris of Nordstrom 13/12/2024
How Schneider delivers with tech, AI and personalization with Shaleen Devgun 07/10/2024
How Lumen Technologies transforms telecom customer experiences with Ryan Asdourian 26/09/2024
The power of proximity: Robert Wolcott on the future of customer experience 16/09/2024
How Wayfair uses AI to continuously improve customer experience with Fiona Tan 05/09/2024
S2 Ep. 4 - Reinventing Customer Experience: Joe Wheeler, author of The Digital-First Customer Experience 19/09/2023
S2 Ep. 3 - Reinventing Customer Experience: Raghu Iyengar of Wharton AIAB 17/02/2023
S2 Ep. 2 - Reinventing Customer Experience: Jenny Wolski of Petco 20/12/2022
S2 Ep. 1 – Rosewood Hotel Group’s Lucy Werner 26/10/2022
S1 Ep.10 - IHCL Taj's Veetika Joshi Deoras 20/04/2022
S1 Ep. 9 - Forrester's Brandon Purcell 24/03/2022
S1 Ep. 8 - Goldman Sachs' Harit Talwar 30/11/2021
S1 Ep. 7 - Panera's Meenakshi Nagarajan 22/11/2021
S1 Ep. 1 - Walmart's Suresh Kumar 16/04/2021
S1 Ep. 2 - United Airlines' Michelle Brown 16/04/2021
S1 Ep. 3 - Choice Hotels International's Sarah Searls 16/04/2021
S1 Ep. 4 - Citi's Murli Buluswar 16/04/2021
S1 Ep. 5 - Sweetgreen's Daniel Shlossman 16/04/2021
S1 Ep. 6 - University of Chicago's Pradeep Chintagunta 16/04/2021
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