S1 Ep. 1 - Walmart's Suresh Kumar

Reinventing Customer Experience
16/04/2021 47 min
S1 Ep. 1 - Walmart's Suresh Kumar

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Episode Synopsis

Send us a textOn the inaugural episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Suresh Kumar, global chief technology officer and chief development officer at Walmart, about how the retailer has enhanced its customer experience strategies during the pandemic, predictions for the next generation of retail omnichannel, and much more. 

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