S1 Ep. 3 - Choice Hotels International's Sarah Searls

Reinventing Customer Experience
16/04/2021 34 min
S1 Ep. 3 - Choice Hotels International's Sarah Searls

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Episode Synopsis

Send us a textOn this episode of our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Sarah Searls, chief customer officer for Choice Hotels International, about how the COVID-19 pandemic has impacted customer experience in the hospitality industry and Choice’s customer-engagement efforts.

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