S1 Ep. 2 - United Airlines' Michelle Brown

Reinventing Customer Experience
16/04/2021 37 min
S1 Ep. 2 - United Airlines' Michelle Brown

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Episode Synopsis

Send us a textOn this episode of our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Michelle Brown, vice president of digital products and analytics for United Airlines, about how digital and tech have evolved prior to and during the pandemic. They are also joined by ZS Principal Kajal Narasimha, who worked for United for nearly two decades.

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