S2 Ep. 1 – Rosewood Hotel Group’s Lucy Werner

Reinventing Customer Experience
26/10/2022 20 min
S2 Ep. 1 – Rosewood Hotel Group’s Lucy Werner

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Episode Synopsis

Send us a textOn this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with guest speaker Lucy Werner, SVP, Commercial at Rosewood Hotel Group. Lucy shares how Rosewood is transforming its operations using digital and data, delivering unique experiences in luxury hospitality, and navigating customer expectations across different regions. 

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