S2 Ep. 4 - Reinventing Customer Experience: Joe Wheeler, author of The Digital-First Customer Experience

Reinventing Customer Experience
19/09/2023 41 min Temporada 2 Episodio 4
S2 Ep. 4 - Reinventing Customer Experience: Joe Wheeler, author of The Digital-First Customer Experience

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Episode Synopsis

Send us a textOn this episode of the “Reinventing Customer Experience” podcast, Arun Shastri and Gopi Vikranth discuss digital-first customer experience with Joe Wheeler, CEO of Bluemvmt. A published author on modern business strategies, Joe dives into how analytics and machine learning will drive customer loyalty in competitive markets while sharing analysis of the customer experience practices of some of the world’s best-known brands.

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