Reimagining The Contact Center - with Marc Bernstein

Por: Marc Bernstein
Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.
62 episodios disponibles

Latest episodes of the podcast Reimagining The Contact Center - with Marc Bernstein

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Personalizing Call Center Content w/Sheri Greenhaus 25/05/2022
Empowering Agents and Securing the Call Center w/Matt Smallman 02/05/2022
Web3, The Contact Center, and You w/ Thomas Laird 22/04/2022
Keeping People Promises w/ Steve Bederman 25/03/2022
Overcoming Organizational Growing Pains w/ Jordan Draper 11/03/2022
The Future of Conversational AI w/ Kane Simms 10/11/2021
Surprising Results from Surveying 500+ Contact Center Managers w/ Maria Citrowske 28/10/2021
An Agent Explains Why He’s Happy at Work w/ Anonymous 15/10/2021
Customer Service Revolution w/ John DiJulius 01/10/2021
Why Journey Maps Are Dead w/ Jeanne Bliss 23/09/2021
Organizations That Train Themselves w/ Adam Lupu 22/09/2021
What It's Like Being in Customer Support w/ Jodi Heen 17/09/2021
The Perfect Insurance Sales Call w/ Rob Liano 14/09/2021
What We Can Learn From Collections Conversations w/ Shawn M. Farris 31/08/2021
4 Principles for Conversation Excellence w/ Marc Bernstein 12/08/2021
How To Maximize The Customer Experience w/ Roy Atkinson 29/07/2021
Being More Human In CX w/Diane Magers 14/07/2021
Questioning Contact Center Assumptions w/ Chip Bell 07/07/2021
How Investors Would Analyze Your Contact Center w/ Michael Lamm 02/07/2021
Be a Customer Yourself w/Justin Robbins, CX Effect 30/06/2021
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