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Listen "An Agent Explains Why He’s Happy at Work w/ Anonymous"
Episode Synopsis
Marc has an honest conversation with a contact center agent about empathy on calls, coaching programs and how his employer’s culture has resulted in work happiness - for himself and his team.
Our guest wanted to stay anonymous so he could speak openly without worrying about backlash.
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Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
Our guest wanted to stay anonymous so he could speak openly without worrying about backlash.
---
Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
More episodes of the podcast Reimagining The Contact Center - with Marc Bernstein
#62 - Capacity: The Decade of the Agent
14/07/2025
#60 - Rime: From Vocal Cords to Code
23/06/2025
#59 - 8x8: Build AI That Backs Your Team
13/06/2025
#58 – Pinkfish: The New Rules of AI Fluency
05/06/2025
#56 - Calabrio: From Workforce to Worklife
05/05/2025
#55 - Verint: An AI Outcomes Company
15/04/2025
#53 - Bland AI: The Rise of Voice AI
28/01/2025
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