ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "4 Principles for Conversation Excellence w/ Marc Bernstein"
Episode Synopsis
Marc Bernstein discusses the insight backlog, managers already knowing what "good" looks like, letting agents choose, and how conversation analytics provide recommendations at an almost silly micro level.
Marc Bernstein is the CEO of Balto.
Marc Bernstein is the CEO of Balto.
More episodes of the podcast Reimagining The Contact Center - with Marc Bernstein
#62 - Capacity: The Decade of the Agent
14/07/2025
#60 - Rime: From Vocal Cords to Code
23/06/2025
#59 - 8x8: Build AI That Backs Your Team
13/06/2025
#58 – Pinkfish: The New Rules of AI Fluency
05/06/2025
#56 - Calabrio: From Workforce to Worklife
05/05/2025
#55 - Verint: An AI Outcomes Company
15/04/2025
#53 - Bland AI: The Rise of Voice AI
28/01/2025
In God we trust