ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Being More Human In CX w/Diane Magers"
Episode Synopsis
Marc Bernstein and Diane Magers discuss the power of storytelling in customer experience, not overlooking the ideas that come from your customers and agents, and instead of good NPS scores, do they recommend us as a company?
Diane Magers is the Founder and chief experience officer at Experience Catalysts.
Diane Magers is the Founder and chief experience officer at Experience Catalysts.
More episodes of the podcast Reimagining The Contact Center - with Marc Bernstein
#62 - Capacity: The Decade of the Agent
14/07/2025
#60 - Rime: From Vocal Cords to Code
23/06/2025
#59 - 8x8: Build AI That Backs Your Team
13/06/2025
#58 – Pinkfish: The New Rules of AI Fluency
05/06/2025
#56 - Calabrio: From Workforce to Worklife
05/05/2025
#55 - Verint: An AI Outcomes Company
15/04/2025
#53 - Bland AI: The Rise of Voice AI
28/01/2025
In God we trust