Steve and Marc discuss the value of people, whether employees or customers, and how important it is to define your core promise to them…and then follow through with it. Please find episode timestamps below.
Steve Bederman is a transformative leader, strategic planning expert, highly regarded contact center industry innovator, and the President and CEO of NobelBiz, a leading contact center technology company. His expertise in corporate restructuring and strategic growth brought him the reputation of a renaissance business leader.
1:05 - Stories of the contact center podcast
2:38 - How do you identify when someone has earned a new opportunity 
4:34 - Hiring people instead of resumes
13:42 - The self-reinforcing nature of your company's culture
17:33 - The importance of customer success 
24:40 - How do you come up with your promise?
35:48 - What will NobelBiz be like in 10 years?
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Learn more about Balto: balto.ai
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