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Listen "Surprising Results from Surveying 500+ Contact Center Managers w/ Maria Citrowske"
Episode Synopsis
Coaching agents is one of the most important roles of a contact center manager. Effective coaching helps agents improve their skills on calls, implement new policies, and prevent future mistakes.
But is your coaching investment paying off?
We surveyed 515 contact center managers from the U.S. to find out. Marc & Maria discuss our findings on this episode.
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Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
But is your coaching investment paying off?
We surveyed 515 contact center managers from the U.S. to find out. Marc & Maria discuss our findings on this episode.
---
Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
More episodes of the podcast Reimagining The Contact Center - with Marc Bernstein
#62 - Capacity: The Decade of the Agent
14/07/2025
#60 - Rime: From Vocal Cords to Code
23/06/2025
#59 - 8x8: Build AI That Backs Your Team
13/06/2025
#58 – Pinkfish: The New Rules of AI Fluency
05/06/2025
#56 - Calabrio: From Workforce to Worklife
05/05/2025
#55 - Verint: An AI Outcomes Company
15/04/2025
#53 - Bland AI: The Rise of Voice AI
28/01/2025
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