Customer Experience Podcast #9: General Mood

Quinn Byrne Coaching
10/12/2007 14 min

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Episode Synopsis

We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the Customer Experience. Michael reminds us of the importance of courtesy and congeniality in customer relations, and stresses that failure to observe this is “the one thing we won’t be [...]

More episodes of the podcast Quinn Byrne Coaching

Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction 19/06/2008
Customer Experience #16: Core Competence – Solve Your Customer’s Problem 09/06/2008
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders 22/05/2008
Customer Experience #14: Core Competence – Having Relevant Conversations 15/05/2008
Customer Experience #13: Core Competence – Knowing What You Need to Know 06/05/2008
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures 17/04/2008
Customer Experience #11: Core Competence – Product Knowledge 03/04/2008
Customer Experience #10: An Introduction to Core Competencies 13/03/2008
Employee Engagement Podcast #6: General Mood 07/11/2007
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