Customer Experience #14: Core Competence – Having Relevant Conversations

Quinn Byrne Coaching
15/05/2008 0 min

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Episode Synopsis

Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant conversations. He explains that while there may be one user of your product or service in your customer’s organisation, there can be many other people who have a stake – and a [...]

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Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction 19/06/2008
Customer Experience #16: Core Competence – Solve Your Customer’s Problem 09/06/2008
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders 22/05/2008
Customer Experience #13: Core Competence – Knowing What You Need to Know 06/05/2008
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures 17/04/2008
Customer Experience #11: Core Competence – Product Knowledge 03/04/2008
Customer Experience #10: An Introduction to Core Competencies 13/03/2008
Customer Experience Podcast #9: General Mood 10/12/2007
Employee Engagement Podcast #6: General Mood 07/11/2007
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