Customer Experience #10: An Introduction to Core Competencies

Quinn Byrne Coaching
13/03/2008 26 min

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Episode Synopsis

Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of building core competencies in sales teams. In this introductory episode, Michael Byrne explains the rationale for a competence-based approach to strategic management of sales teams, and outlines a model for developing competence, based on Customer Experience. The [...]

More episodes of the podcast Quinn Byrne Coaching

Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction 19/06/2008
Customer Experience #16: Core Competence – Solve Your Customer’s Problem 09/06/2008
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders 22/05/2008
Customer Experience #14: Core Competence – Having Relevant Conversations 15/05/2008
Customer Experience #13: Core Competence – Knowing What You Need to Know 06/05/2008
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures 17/04/2008
Customer Experience #11: Core Competence – Product Knowledge 03/04/2008
Customer Experience Podcast #9: General Mood 10/12/2007
Employee Engagement Podcast #6: General Mood 07/11/2007
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